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Disclaimer

This eDelivery Consent and Disclosure ("Consent"), applies to all Communications for those accounts, products and services offered or accessible through the eDelivery service.

The words "GuideStone," "we," " us," and "our" refer to GuideStone Financial Resources of the Southern Baptist Convention and its controlled affiliates with whom you have your Account(s), and the words "you" and "your" mean you, the individual(s) or entity identified on the Account(s). As used in this Consent, "Account" means the account(s) you have with us. "Communication" means any account transaction confirmations, participant request forms, disclosures, notices, responses to claims, transaction history, privacy policies and all other information related to your Account or the product or service corresponding to your Account, including but not limited to information that we are required by law to provide to you in writing. "eDelivery" means the act of providing you with electronic delivery of Communications.

1. Scope of Communications to Be Provided in Electronic Form. You agree that we may provide you with any Communications in electronic form unless and until you withdraw your consent as described below, and that we may in our discretion discontinue sending paper Communications to you. Your consent to receive electronic communications and transactions includes, but is not limited to:

  • Communications related to your Account or the product or service available through eDelivery for your Account. Notices or disclosures about a change in the terms and conditions of your Account.
  • E-statements in accordance with the applicable policies and procedures.

Your consent to receive electronic Communications automatically enrolls you in eDelivery. No further steps are necessary.

2. Termination/Changes. We reserve the right, in our sole discretion, to discontinue the provision of your eDelivery service, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Acceptance and Consent

To consent to the terms of electronic notification program as described above, please read the following statement carefully before using this application:

I have read, understand and agree to be bound by the terms and conditions described above and consent to receive electronic documents according to the process described above.

Further, I understand and agree that: (i) certain documents will continue to be delivered to me via paper form that are not included in the eDelivery program and that in the future some or all of these documents may be made available for me to view online in accordance with this Agreement; (ii) my consent to view documents electronically does not automatically expire and is not limited as to duration; and (iii) inserts that may be provided along with my Account statements contain important information or disclosures concerning my Account and I agree to review such inserts in a timely manner.

Contact Information

  • Telephone

  • Calling our toll-free number at 1–888–98–GUIDE gives you access to a Customer Relations specialist, Monday through Friday, between the hours of 7 a.m. and 6 p.m. CST. In addition, our interactive Voice Information Processing (VIP) Service is available 24 hours a day.
  • Mail

  • GuideStone Mailing Address
  • GuideStone Financial Resources
    2401 Cedar Springs Road
    Dallas, TX 75201–1498
  • Insurance Payments
  • GuideStone Financial Resources
    P.O. Box 672073
    Dallas, TX 75267–2073
  • Retirement Contributions
  • GuideStone Financial Resources
    P.O. Box 672072
    Dallas, TX 75267–2072
  • Loan Repayments
  • GuideStone Financial Resources
    Attn: Loans
    2401 Cedar Springs Road
    Dallas, TX 75201–1498
  • GuideStone Funds
  • First Class Mail:
    GuideStone Funds
    P.O. Box 9834
    Providence, RI 02940-9886
  • Overnight Deliveries:
    GuideStone Funds c/o BNY Mellon Investment Servicing (US) Inc.
    4400 Computer Drive
    Westborough, MA 01581-1722
  • Claims

  • PPO Medical Claims
  • Highmark Blue Cross Blue Shield®
    P.O. Box 1210
    Pittsburgh, PA 15230–1210
    1–866–472–0924
  • Prescription Drug Claims
  • Medco Health Rx Services
    P.O. Box 650322
    Dallas, TX 75265–0322
    1-800-555-3432
  • Prescription Reimbursement Claims
  • Paid Prescriptions, L.L.C.
    P.O. Box 14711
    Lexington, KY 40512
    1-800-555-3432
  • Short-Term and Long-Term Disability Claims
  • Contact GuideStone at 1–888–98–GUIDE to request a Disability Claim form
  • Term Life and Accident Claims
  • Contact GuideStone at 1–888–98–GUIDE to request a claim form
  • Premier Dental Care and Choice Dental Care Claims
  • CIGNA Healthcare
    P.O. Box 188037
    Chattanooga, TN 37422–8037
  • Guided Dental HMO Claims
  • Contact Cigna’s Member Services unit at 1-800-367-1037.
  • Questions about Approved Long-Term Disability Benefit
  • Contact UnumProvident’s Customer Care unit at 1-800-533-7479 to request a Disability Claim form